Any item purchased from motta-usa.com can be returned in a new and unused condition within 30 days for a refund or exchange. Important Note: We will deduct shipping charges from our warehouse to your location. It will range depending on the items you have ordered. Return shipping charges are not refundable. Shipping charges to return the order are at your expense. Please use any kind of carrier with a tracking service tool. Insure the item for the amount of purchase. Pack the item the same way you received it, with our proper packing material and double boxed. Don’t return the item in its retail box; please double box it.
- Fill all needed information.
- Place the item(s) you are returning along with this form and packing slip (if available) In a double box (original retail box + brown box + cushion materials).
- Ship the package with appropriate postage to the following address:
|Motta Returns 8725 Westwood Oaks Place, Fort Myers FL 33908|
|Name: _____________________________________________, Order ID :___________ Address: ________________________________________________________________ City: ________________________ State:_________________Zip Code:_____________ Phone: _________________________Email: ___________________________________ REASON TO RETURN (write item number in case of exchange; write an ‘X’ in case of refund): Exchange it for item#:_________________________, Issue a Refund: ______________|
In the unlikely event that your item was damage on transit, it must be reported within 5 days after you have received it. We will send you a pre-paid return label to return the item for replacement at our expense. Please Send Email and we will be happy to assist you. Please keep original packaging foaming material and paperwork.